Like all
extraordinary moments, MalContent was conceived over a scrumptious dinner and
couple of glasses of intoxicatingly delicious red wine shared amongst good
friends, on a seemingly ordinary yet serendipitous October 7th evening. During
a lively conversation that involved everything from the best facial we had in
London, the most incredible dim sum in New York, to the most stroppy front desk
service in a Hong Kong hotel, as well as a few other life's adventures, we came
to realize that the leitmotif of this evening's, or for that matter most of our
conversations, was customer experience.
We agreed that we
were left mind bogglingly satisfied on many occasions by incredibly competent
customer service and/or products. On the flip side of this celebratory customer
service coin, we have also experienced too many heart wrenching lows, feeling
particularly dissatisfied with the way today's lifestyle and luxury companies
deal with consumer requests, demands and complaints.
Our own personal
experiences, as well as a quick glance at the internet, made us realize that
there is no real platform for the consumers to openly and honestly share their
experiences. It is this lack that made us decide to go forward and create
MalContent.
It is our intention to
highlight the dissatisfaction, but equally, to provide a framework within which
companies, which show customer service excellence in similar situations, can be
promoted.
sincerely
the MalContent team
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